Help Center / FAQs

Frequently Asked Questions (FAQ)

Q: How does the checkout process work on Shirtsurge?
A: Shopping at Shirtsurge is fast, secure, and easy. Simply browse our latest collections, add your favorite items to your cart, and click the cart icon at the top right corner to review your selections. When you’re ready, click “Proceed to Checkout,” enter your shipping and payment details, and confirm your order. Before submitting, double-check all information to ensure your order is processed and delivered correctly.

Q: How do I enter my shipping and payment information?
A: During checkout, you’ll be asked to provide your shipping address, billing information, and contact details. Our website shirtsurge.com uses advanced SSL encryption to protect your personal and payment data. If you choose to create an account, your information will be securely stored for a faster and smoother checkout experience in the future.

Q: Which payment methods does Shirtsurge accept?
A: Shirtsurge accepts a variety of trusted payment options, including Visa, MasterCard, American Express, Discover, PayPal, and Stripe. If you encounter any issues completing your payment, please contact our support team at support@shirtsurge.com, and we’ll assist you promptly.

Q: Can I modify or cancel my order after purchase?
A: We process orders quickly to ensure timely delivery. If you need to make a change or cancel your order, please email support@shirtsurge.com as soon as possible. If your order hasn’t shipped yet, we’ll happily update or cancel it for you. However, once the order has been shipped, we may not be able to make any changes.

Q: How do I track my order?
A: Once your order has shipped, you’ll receive a shipping confirmation email that includes your tracking number and a direct link to monitor your package in real time. If your tracking updates appear delayed or unclear, simply contact us at support@shirtsurge.com, and our team will assist by checking directly with the carrier.

Q: What is Shirtsurge’s return policy?
A: We want you to love every item you receive! If something isn’t perfect, Shirtsurge offers a simple return process within the eligible return period. All items must be returned in their original condition and packaging. Once we receive and inspect your return, your refund or exchange will be processed promptly. For more details, please visit our Return Policy page.

Q: How can I reach Shirtsurge customer support?
A: Our customer care team is here to help! You can contact us anytime through our Contact Us page or by emailing support@shirtsurge.com. We do our best to respond to all inquiries within 24 hours.

Q: What should I do if I receive a damaged or incorrect item?
A: We truly apologize for the inconvenience. Please contact support@shirtsurge.com with your order number and photos of the damaged or incorrect item. Our team will review the issue promptly and arrange a replacement or refund based on your preference. At Shirtsurge, your satisfaction is our top priority.